[Updated 10.2023]

  • Please reach out to our EDCOIN CUSTOMER SUPPORT team via the FRESHDESK HELPDESK TICKETING system. 

  • You can safely share your details and screenshots with our colleagues in EDCOIN CUSTOMER SUPPORT so that they may assist you further. 

Please read the following steps carefully....

1. To access FRESHDESK HELPDESK, please visit: 


2. If you haven't used Freshdesk Helpdesk before, please SIGN UP first. 

3. You can click on the SIGN UP button or use this: 


4. Check your email for the verification link. Please also check your SPAM folder, just in case.

5. Once, you've completed registering, you can click on the LOGIN button or use this:


6. You can then place a ticket request and provide details of the issues you are experiencing. Include relevant screenshots and as much information as possible to help the team assist you expeditiously.

7. Please allow up to 72 hours for a response, allowing for different time zones, weekends, public holidays and working hours. At times, there can be a seasonal backlog of tickets. GMT+8 time applies.

8. Please keep your conversation with EDCOIN CUSTOMER SUPPORT to one conversation at a time. 1 ticket = 1 conversation. Please do not generate multiple tickets. This would help our team help you more effectively.

  • If you have forgotten your password, you can always click on "FORGOT YOUR PASSWORD?"

  • If you are struggling to use the FRESKDESK SYSTEM to create a ticket to communicate with our EDCOIN CUSTOMER SUPPORT team, you can use your email to write in to support@edcoin.freshdesk.com. A ticket will be automatically created for you. 

  • Still not convinced that the best way to reach and communicate with EDCOIN CUSTOMER SUPPORT is via the FRESHDESK TICKETING SYSTEM? Please feel welcome to learn about Sir Karl's FRESHDESK HELPDESK initiative, you can watch the introduction here: https://t.me/EDcoinFinance/61922