[Updated 10.2023]
We are sorry that your initial KYC was rejected.
Typically, using the correct Personal Identification document and uploading sharp image(s) of your ID are all that is required for the KYC.
KYC applications are processed by our EDCOIN CUSTOMER SUPPORT team.
If your KYC has been rejected, you will receive an email from our EDCOIN CUSTOMER SUPPORT team that indicates the reason(s) for the rejection.
If you are experiencing multiple rejections of your KYC application, you can always reach out to EDCOIN CUSTOMER SUPPORT via the Freshdesk Ticketing System.
It may be helpful to share your mobile phone's specs (Model, Android version, etc.), just in case.
To reach out to EDCOIN CUSTOMER SUPPORT, please view this FREQUENTLY ASKED QUESTIONS (FAQ) article: