[Updated 10.2023]

We are sorry that you are experiencing difficulties in operating the MASTER EDCOIN WALLET App.

If the app suddenly closes when you are performing a certain step within the app, please try the following:

1. Uninstall the app

2. Re-download it

3. Try operating the app as you did before.

If the app still crashes or closes unexpectedly, please help perform a screen recording or obtain screenshots of the actions that you are trying to perform within the app, prior to it crashing. 

Then please reach out to EDCOIN CUSTOMER SUPPORT via our Freshdesk Ticketing System to share the screen recording/screenshots and your details. 

This would help the EDCOIN CUSTOMER SUPPORT team quickly understand what you observed and this would enable our team to assist you expeditiously. 

If you are in a hurry, you may like to consider accessing the Web App version of MASTER EDCOIN WALLET @ ME WALLET using your favourite browser (Chrome is recommended). 

You can use the same Login and Password that you use for your Android version of MASTER EDCOIN WALLET @ ME WALLET. Hopefully, the functions that you wanted to perform in the Android App will work in the Web Version.

Failing which, please do reach out to EDCOIN CUSTOME SUPPORT as detailed above. 

Thank you.