[Updated 10.2023]

EDPOINTS are the global loyalty points for the EDMARK Ecosystem and they are intended to be used to purchase EDMARK products and/or services and thus, an EDPOINTS account and an EDA number need to be linked.

When registering your EDPOINTS APP, you would need to bind a valid EDMARK DISTRIBUTOR ACCOUNT number (an EDA number) to your EDPOINTS account.

If you have a valid EDA number, but the app is still treating it as an invalid EDA number, it would be best to visit or contact the nearest EDMARK office/branch.

The branch office will be able to assist you in:

1. Validating your EDA number

2. Help double-check that your EDA number is bound to your EDPOINTS account.

Please refer to the following FREQUENTLY ASKED QUESTIONS (FAQ) article for the contact details of an EDMARK office/branch:

https://edcoin.freshdesk.com/a/solutions/articles/82000905515

If you are located too far away from an office/branch, you can also reach EDCOIN CUSTOMER SUPPORT via the Freshdesk Ticketing system.

You can also refer to EDMARK's FAQ on its Freshdesk system. Please read this FREQUENTLY ASKED QUESTION (FAQ) article on how to reach EDCOIN CUSTOMER SUPPORT.

https://edcoin.freshdesk.com/a/solutions/articles/82000472952

The information you can share with EDCOIN CUSTOMER SUPPORT are:

The information you can share with EDCOIN CUSTOMER SUPPORT are:

1. Your EDA number

2. Your full name

3. Your email address

4. Your mobile number

5. Country

Thank you.

Thank you.