[Updated 12.2023]

EDCOIN CUSTOMER SUPPORT operates in the GMT+8 | UTC+8 | Philippines | Singapore time zone from 10am to 7pm, Monday to Friday.

Please rest assured that even outside of operational/business hours, you are welcome to raise a Freshdesk ticket and our team will attend to your ticket in due course. 

If you have initiated a Freshdesk Ticket Number or submitted a request for assistance, please permit up to 72 hours for response, allowing for weekends, non-working hours, time zone differences, public holidays and at times, a queue during peak periods. 

Thank you.