How do I locate my EDCOIN CUSTOMER SUPPORT ticket number or FRESHDESK ticket number? :

How do I locate my EDCOIN CUSTOMER SUPPORT ticket number or FRESHDESK ticket number? Print

Created by: Kav C

Modified on: Mon, 24 Jun, 2024 at 9:26 AM

[Updated 24 June 2024]

After you've registered for an account with EDCOIN CUSTOMER SUPPORT via the FRESHDESK ticketing system, you will receive an email like this email sample:

"Dear <Yourname>,

Thank you for getting in touch with us

We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request.

You will receive a response within 72 hours

To view the status of the ticket or add comments, please visit

https://edcoin.freshdesk.com/helpdesk/tickets/####"

#### is the ticket number for your request for help. This ticket number helps you and the EDCOIN CUSTOMER SUPPORT agent to have a conversation that can be tracked until the issue is resolved.

Please only have 1 conversation with EDCOIN CUSTOMER SUPPORT using the same ticket number until your issue is resolved.

Opening multiple tickets for the same issue will only create more confusion for yourself and it will make it difficult for a dedicated EDCOIN CUSTOMER SUPPORT agent to follow through with your issue until it is successfully resolved.

Thank you.

Kav is the author of this solution article.

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How do I locate my EDCOIN CUSTOMER SUPPORT ticket number or FRESHDESK ticket number? Print

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