[Updated 11.2023]


Please reach out to EDCOIN CUSTOMER SUPPORT.


We have an FAQ article here to assist you:

https://edcoin.freshdesk.com/support/solutions/articles/82000472952-how-do-i-contact-reach-edcoin-customer-support-


You will need to provide sufficient proof of identification to EDCOIN CUSTOMER SUPPORT via our Freshdesk System.


Please provide:


1. A copy of the front of your National ID/Passport

2. A copy of the back of your National ID/Passport

3. Explain in your email the reason for the change of email address.


Our EDCOIN CUSTOMER SUPPORT team will respond to your ticket within 72 working hours. GMT+8 time applies.