[Updated 11.2023]
If you have lost your phone...
For EDCOIN App
- Please reach out to EDCOIN CUSTOMER SUPPORT.
For MASTER EDCOIN WALLET @ ME WALLET
- You can still access your ME WALLET APP via the Web App: https://meapp.ed-coin.io/
To reach out to EDCOIN CUSTOMER SUPPORT, we have an FAQ article here to assist you:
You will need to provide sufficient proof of identification to EDCOIN CUSTOMER SUPPORT via our Freshdesk Ticketing System.
Please provide:
1. A copy of the front of your National ID/Passport
2. A copy of the back of your National ID/Passport
3. Details on what you intend to do (change email/change mobile phone number, etc) and the reasons for your request(s).
Additional details may be required by EDCOIN CUSTOMER SUPPORT to facilitate your change of email request but rest assured that via the Freshdesk Ticketing system, your personal details are safe.
Our EDCOIN CUSTOMER SUPPORT team will respond to your ticket within 72 working hours. GMT+8 time applies.